[BNM] [OT] Phone company tactics

[Bruce Boughton]

I have been with O2 for four years now and from my experience with them, telling the standard operators "I want to shop around so what can you offer me" gets you nowhere -- they aren't authorised to cut deals. If you want to cut a deal, phone up cancellations, tell them you want to cancel and give them a sample contract from somewhere else you're looking at. They will look at how much you've spent and, in my case, give you an actual ££ figure on your worth to them, which they can then spend on upgrade/price reduction/mixture of the two.

To be fair, after only 1 year, I doubt they'll offer you anything amazing unless you've spent a lot of money with them, and with new contracts typically being 18 months, competition seems to have died down a bit in the market.

Bruce Boughton
Software Developer


http://www.madgex.com/ - We're hiring!

> -----Original Message-----
> From: bnmlist-bounces at brightonnewmedia.org [mailto:bnmlist-
> bounces at brightonnewmedia.org] On Behalf Of Grant Turner
> Sent: 17 January 2008 15:38
> To: Brighton New Media
> Subject: [BNM] [OT] Phone company tactics
> 
> Hi all
> 
> 
> 
> I know there's occasional phone talk on this list, but I'm coming to
> the
> end of my first contract (O2. Always was PAYG up until the start of
> this
> contract) and am gonna start looking around and hopefully negotiating a
> better deal.
> 
> 
> 
> So I spoke to O2 today, telling them that I was going to be shopping
> around so what could they offer me, but the monkey I spoke to wasn't
> really interested in offering anything tempting beyond what is offered
> on their website. Neither was the guy I spoke to at T-Mobile. I've yet
> to speak to the likes of Vodafone, Orange. Are 3 or Virgin any cop?
> 
> 
> 
> Stuff that's important to me -
> 
> 
> 
> UK based, decent customer service (apart from today's lack of
> enthusiasm, O2 have been good over the last 12 months)
> 
> 
> 
> Free, usable phone, with wi-fi access, good battery life and a decent
> sized screen for internet browsing. N95 maybe? Any other
> recommendations?
> 
> 
> 
> Internet package, hence my interest in T-Mobile / Web n Walk.
> 
> 
> 
> Is there any benefit in going in to the high street shops, apart from
> actually being able to see and handle the phones? Are the sales guys in
> there able to cut better deals?
> 
> 
> 
> Any advice or tips on getting a better deal out of them would be
> greatly
> appreciated.
> 
> 
> 
> Grant
> 
> --
> 
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