[BNM] Tech support?

[Chris Billett]

I sent you them earlier! Put in these: 208.67.222.222 and 208.67.220.220
(they¹re OpenDNS)

Just see if that makes the pages load. If not, then obviously switch back,
if it does then whatever she was using is broken. Were they static or
retrieved via DHCP before?

On 07/02/2008 18:34, "Rebekah" <rebekah at pinnacle.net.uk> wrote:

> Ethernet. How does she know what alternative DNS settings to try?
> 
> Chris Billett wrote:
> 
>> > Under the custom/advanced settings of Network Preferences I think. To be
>> > honest, there are very few circumstances (in the home environment) where
>> > this would be needed. I¹d be surprised if an ISP such as TalkTalk needed a
>> > custom one. Chances are it¹s 1500 at the moment, try making incremental
>> > drops down to 1400 or so. I think it¹s far more likely that she needs to
>> > manually configure her DNS settings to some alternative ones, and then see
>> > how she gets on. Obviously, if that does reveal that DNS is the problem, >>
she
>> > should let the ISP know and find the correct ones (or get them fixed)
>> rather
>> > than stick on OpenDNS.
>> > 
>> > DNS can be changed in System Preferences too! Is this all connected by
>> > ethernet or wireless?
>> > 
>> > On 07/02/2008 18:09, "Rebekah" <rebekah at pinnacle.net.uk> wrote:
>> > 
>>> >> She's using a modem, not sure if it's cable - is Talktalk cable? How do I
>>> >> fiddle with the MTU on a Mac?
>>> >> 
>>> >> 
>>> >> Chris Billett wrote:
>>> >> 
>>>>> >>>> You can¹t normally go wrong with an MTU of 1500, although you can
>>>>> stick it
>>>>> >>>> under 1488 if you wish. Is she using ADSL or a cable modem?
>>>>> >>>> 
>>>>> >>>> (it¹s maximum, not minimum, btw!)
>>>>> >>>> 
>>>>> >>>> CB
>>>>> >>>> 
>>>>> >>>> On 07/02/2008 17:44, "Ben Campbell" <benca47 at gmail.com> wrote:
>>>>> >>>> 
>>>>>>> >>>>>> I had a very similar problem using an Airport base station
>>>>>>> connected
>>>>>>> >>>>>> to an ADSL router. Got so frustrated, I and ended up buying a new
>>>>>>> >>>>>> wireless router which fixed everything. I did eventually get to
the
>>>>>>> >>>>>> bottom of it, can't remember the detail, but it was something to
do
>>>>>>> >>>>>> with MTU (minimum transmission unit). If she's using wireless,
this
>>>>>>> >>>>>> might be a good place to start, google-wise.
>>>>>>> >>>>>> 
>>>>>>> >>>>>> Best, Ben.
>>>>>>> >>>>>> --
>>>>>>> >>>>>> benca47 at gmail.com
>>>>>>> >>>>>> 
>>>>>>> >>>>>> On 7 Feb 2008, at 13:52, Rebekah wrote:
>>>>>>> >>>>>> 
>>>>>>> >>>>>> A friend of mine who is using an emac running OS 10.3 is having
>>>>>>> trouble
>>>>>>> >>>>>> accessing certain websites. She can get Google and the BBC site
>>>>>>> but not
>>>>>>> >>>>>> Facebook, Youtube, Talktalk, BT and a huge amount of other sites.
I
>>>>>>> >>>>>> tried to
>>>>>>> >>>>>> figure out what was going on, it's the same problem in all
>>>>>>> browsers, she
>>>>>>> >>>>>> doesn't have any parental lock running, her ISP (Talktalk, yes, I
>>>>>>> >>>>>> know...)
>>>>>>> >>>>>> haven't got a clue, nor have Apple. I have googled this problem
>>>>>>> and have
>>>>>>> >>>>>> found various explanations, none of which seem to fit her
>>>>>>> situation. Her
>>>>>>> >>>>>> email is fine although I don't think images are showing in html
>>>>>>> emails.
>>>>>>> >>>>>> 
>>>>>>> >>>>>> Can anyone help?
>>>>>>> >>>>>> 
>>>>>>> >>>>>> rebeKah