[BNM] Fasthosts customers blindsided by emergency password reset

[Alan Pike]

On Dec 5, 2007 3:16 PM, Pete Dowdell <bnm at stridebird.com> wrote:
> Alan Pike wrote:
> > has any
> > one actually got thru and achieved anything useful? like a new login?
> >
>
>
> My client got through on the support line after 70 minutes or something
> on hold.  They gave her new passwords over the phone in the end.  This
> got control panel access back.  DB and FTP passwords could then be
> changed and service resumed.  But, I still can't get any of the
> additional FTP accounts that are set up there to work.  They've all had
> their passwords reset.  Not sure what's going on there yet, but as you
> might expect, there would appear to be additional glitches as a result
> of this frankly astonishing and inept action.
> pete
>
 I got through after about 20mins! they asked me lots of questions
most of which I couldn't answer (last 4 digits of the card I used to
set up the account?  please! I break my card every year, at least,
which at least means robbing b*stards like ukreg cant leach money
without sending an invoice till after the event like they usually do.
But eventually I got enough questions right, so with my new password I
get this: The server is temporarily unable to service your request due
to maintenance downtime or capacity problems. Please try again later.
Aha. Ha. Ha. Ha.