[BNM] Fasthosts customers blindsided by emergency password reset

[Toby]

70 mins?

I just got the enaged tone

Arse


On 05/12/2007, Pete Dowdell <bnm at stridebird.com> wrote:
>
> Alan Pike wrote:
> > has any
> > one actually got thru and achieved anything useful? like a new login?
> >
>
>
> My client got through on the support line after 70 minutes or something
> on hold.  They gave her new passwords over the phone in the end.  This
> got control panel access back.  DB and FTP passwords could then be
> changed and service resumed.  But, I still can't get any of the
> additional FTP accounts that are set up there to work.  They've all had
> their passwords reset.  Not sure what's going on there yet, but as you
> might expect, there would appear to be additional glitches as a result
> of this frankly astonishing and inept action.
> pete
>
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